Things to know

Things to know

To see our availability and prices, please check the calendar on our on-line reception, where you can also proceed to make a booking.

Check-in & Check-out

On the day of arrival, the apartments will be ready at 15.00. If you plan to arrive after 22.00, please inform us beforehand.

On the day of departure we ask you to leave the apartment by 09.00 so that it can be prepared for the following arrivals.

Deposit and cancellation policy for all types of rates, with the exception of Non-Refundable: the apartment booking is guaranteed upon receipt of a deposit equal to 30% of the entire stay; payment can be made by bank transfer or credit card (Visa or Mastercard).

In the case of cancellation or changes made up to 14 days before the agreed arrival date, no charge is made and the deposit is fully refunded. In the case of cancellation or changes made after this date, a penalty charge of 30% of the entire stay will be retained.

No refund will be made if the departure date is earlier than that confirmed in the booking

If you do not arrive before 24:00 on the booked arrival date, and no prior warning has been given to the Hotel, the booking will be considered as ‘no-show’ and the room will be put back on sale.

The Non-Refundable rate, intending the best discounted rate, where the balance of the entire stay is paid at the time of booking, is not refundable for any reason.

Tourist tax

L.P. 11 June 2002, n. 8 art. 16 bis – provincial council resolution no. 465 of 23.03.2015

From 1st November 2015, guests staying in the tourist facilities of Trentino must pay the tourist tax. The tax is €1 per person per night for a maximum of 10 nights. Patients receiving treatment or hospitalized in public or accredited hospitals, and one companion, are exempt, but not those who receive treatment at thermal spas. Also exempt are children up to 14 years, applicants for international protection, as well as police and civil protection operators when staying in accommodation facilities and in active service.

Price: €1 per person per night.